Shipping Policy

How much does shipping cost? 

At Wisteria Express for your convenience we offer a flat shipping rate for orders under $150 (CAD) | under $110 (USD): 

Canada $20 (CAD) | US $15 (USD)

Alternatively, we offer; 

Free Shipping in Canada on Orders $150+ (CAD) 
Free Shipping in US on Orders $110+ (USD) 

To qualify for free shipping please ensure that the total cost of your order is over the above amount, after any discount codes are applied.

We do not ship to any other destination at this time. 

How long does shipping take? 

We endeavour to process your order within 48 hours.

Once your order has been processed, it will be ready to ship out. 

Transit times can vary based on our suppliers location. Normal delivery time is between 3-8 days after processing. 

Please be aware that we use multiple suppliers therefore, your order may arrive in multiple packages. 

Shipping costs are non-refundable. 

How are orders shipped? 

Depending on our suppliers location your order may be shipped via: USPS, FED EX, UPS, Canada Post or Purolator. 

Restrictions 

Please be aware some remote areas across US and Canada may be exempt from free shipping offers or may have additional shipping charges (you can contact us for more information). We also do not offer shipping to P.O boxes in Canada or The US or APO/FPO in The US. 

Import Duties, Custom Fees and Taxes 

Please note due to recent changes in customs regulations between Canada and The US, you may now face extra import duties and taxes upon receiving your package. 
By placing an order with us, you agree to pay for all import duties, taxes, custom fees and tariffs. 

As we work with both US and Canadian brands, in order to help you understand where each brand is shipping from, we have add 'shipping from' information individually to each product we sell on our page (some brands may have warehouses in both countries). 

Please also be aware some products may not ship to both Canada & The US, they may only ship to one of the countries above. If this is the case the product will be clearly marked as "US Shipping Only" or "Canadian Shipping Only" and will only be available for customers from those countries. If those items are added to the cart and paid for the order will be cancelled and refunded. 

We hope you have a great shopping experience with us.

Please do not hesitate to contact us at info@wisteriaexpress.com. Alternatively you can use our contact form, if you require any further information.