Refund policy

We hope you have an enjoyable shopping experience with us and love the things you have ordered. But we understand that, that may not always be the case. Therefore, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item/s must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Any used, damaged or unclean items will not be refunded. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Customers are responsible for return shipping. 

To start the return process or for any other enquires, you can contact us at info@wisteriaexpress.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items), and personal care goods (such as beauty products) cannot be returned. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer Exchanges. The fastest way to ensure you get what you need is to return the item you have and make a separate purchase for the new item. As soon as we receive your return it will be refunded to your original payment method. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wisteriaexpress.com.